Patient and Team Safety

1. Staff are entitled to a safe and respectful work environment.
2. Violent behaviour towards staff will not be tolerated. You will be asked to leave and this will result in immediate dismissal as a patient
3. Verbal abuse and harrassment of our staff is not tolerated. This includes yelling, swearing or other abusive behaviour. The CPSO Policy #2-17 stipulates a physician may end the patient-physician relationship if the patient engages in behaviour disruptive to the practice including abusive or threatening language. Our clinic has a strict zero tolerance policy. All forms of inappropriate behaviour will not be tolerated whether in person, by telephone, in writing or by voicemail.