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IMPORTANT RVHC physicians are currently NOT accepting any new patients. Unfortunately we are all full and we do NOT have an active waitlist.

REMINDER for active patients of RVHC!  The evening clinic is available for acute issues and can be booked by calling our reception. Saturday AM clinic is WALK IN before 11 AM.

ONLINE BOOKING

Please note that the Rideau Valley Health Services Online Booking Scheduler is the best and easiest way to book the next available appointment with your physician. To book an appointment you need to be a patient of RVHC. Click here to book and appointment. The suggested browser to access the online booking is Google Chrome. Remember the online portal is not to be used as a line of communication with our staff or physicians.  You may only book with your own family physician.

If you wish to cancel a booking log into the MEDEO app and cancel the appointment.

* Please Note: Dr. Wu and Dr.Rowan post their own schedules online 2 weeks at a time. Please check back often as all available appointments are posted

PHONE BOOKING

We are experiencing significant call volume. The phone booking system is recommended for access to SAME DAY URGENT evening and the weekend clinic access or for general questions. We are working hard to improve the telephone experience. 

If you wish to cancel a previously booked appointment call the cancellation line: 613-258-8710 ext #3

NO SHOW POLICY

Our no show/missed appointment fees are as follows:

$30 for Family medicine appointments- In person or virtual

$75 for Specialist appointments

Departures:

Dr. Chaudry: As of May 31, 2023 she will no longer be practicing in The Ottawa area. The physicians at RVHC have full practices and will be unable to absorb her practice. Unfortunately, we will not be able to accomodate her patients in afterhours care. It is suggested these patient seek a new family physician in the community or attend walk-ins/emergency departments for their needs until the can find a new family doctor. 

As we are a medical facility we require that patients wear a mask if they have respiratory or infectious symptoms such as fever, cough sore throat, etc... when attending your appointment in clinic.

As the cost of healthcare continues to rise, there is an increasing number of services that are not covered by the Ministry of Health that require significant time and resources to administer. The fees for these uninsured services are the responsibility of the patient or third-party organization requesting the service. A few examples of these uninsured services include:

PRESCRIPTION RENEWALS THROUGH PHONE/FAX, INSURANCE FORMS – ILLNESS/RETURN TO WORK NOTES

We have created two options going forward to help better service you with providing these uninsured services whenever required.

OPTION 1 – ANNUAL/ BLOCK FEE PROGRAM

This option is a one-time fee covering a full calendar year. This fee will cover a number of the uninsured services.

OPTION 2 – FEE FOR SERVICE

Pay for individual services, as they are required throughout the year.

You will be receiving a letter providing details on the Block Fee program. This program will be managed by a third party called Doctor service.